5 Things Only Your Customers Can Teach You
There are many different ways of learning how to grow your business or providing better service...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More There are many different ways of learning how to grow your business or providing better service...
In case you’ve been living on an island in Tahiti, with no communication to the outside...
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for excellent reason, measuring the...
Call center work gets a bad rap for being stress-inducing, soul-sucking, and just plain dreadful. That...
Customer experience is fast becoming the leading reason why customers choose your brand. Convenience, simplicity, and...
Talkdesk rose quickly from humble origins to make big waves in the call center space. Their...
Whether you’re a customer service director, manager, or representative, reading a few good words of wisdom...
As with any relationship, there are always ups and downs; good days and bad days. Sometimes...
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