1 Year After Bankruptcy, Strong Signals from Avaya
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
As part of keeping up with the industry, we follow publicly-traded companies for which the call...
It’s earnings time. We’ve been following publically-traded companies for whom the cloud call center is a...
First, some perspective: No $20 billion industry changes quickly. Yes, a growing fraction of call center...
Something new this week! As a result of recent acquisitions and other maneuvers, we now have...
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
Rumors broke on Friday that Twilio will be launching its own call center product called “Flex”...
Last week was a big one for Avaya as they held their first customer conference since...
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