RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
Tag: avaya
Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news or commentary about Avaya....
Avaya Endgame?
It’s been known for months that industry behemoth Avaya was interested in finding a buyer. Private...
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The Avaya-Mitel Tie-up: The Ghost of Nortel Comes Home
News broke last week that Mitel is proposing an all-stock buy-out of Avaya. The week prior,...
Video Snack-Pack: Contact Center and Customer Service Leaders
One of our goals with the Fonolo blog is to expose our readers to a broad...
Avaya’s Annual Show Highlights Strength, New Directions
Avaya made good use of its annual Avaya ENGAGE® conference to show off its new branding...
Catch Fonolo at Avaya ENGAGE® 2019
Avaya ENGAGE®, hosted by Avaya and the International Avaya Users Group (IAUG), is the largest gathering...