Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As a matter of fact,...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Calling tech support - or any call center, is never fun. As a matter of fact,...
The best way for a call center to stand out as a leader is through the...
Written by Stefani Amini There I said it! 2013 will be the year of instant gratification. ...
It’s no surprise that customers will ditch a company when their service is not up to...
Fonolo is happy to announce World Travel Holdings to our growing list of customers as we continue to...
One of Canada's biggest ISP’s, Rogers Communication, experienced a widespread outage in Southern Ontario in the...
What does the 2013 call center landscape look like? Many trends will dominate the call center...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
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