How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can...
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Increased demand on a typical day is challenging enough, but it can...
Here’s a simple question: Are contact centers handling more or fewer calls...
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on...
Let’s get straight to the point - If you want a successful...
Although the concept of replacing hold-time with a call-back has been around...
Maintaining and improving the customer experience is important for most, if not...
The road to hell may be paved with good intentions, but so...
Did you know that 83% of online customers require some degree of...