How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Is there #VoiceShrinkage in the Contact Center?
Here’s a simple question: Are contact centers handling more or fewer calls...
[eBook] Mastering #CX in the Contact Center: 7 Tips to Follow
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on...
How to Provide Acceptable Hold Times During Peak Season
Let’s get straight to the point - If you want a successful...
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7 Signs Your Call Center Needs a Call-Back Solution
Although the concept of replacing hold-time with a call-back has been around...
Improving the Customer Experience in Your Credit Union
Maintaining and improving the customer experience is important for most, if not...
4 Hidden Causes of Poor Customer Service
The road to hell may be paved with good intentions, but so...
How Web Self-Service Benefits Contact Centers
Did you know that 83% of online customers require some degree of...