How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can be downright overwhelming during...
Tag: call-volume
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Is there #VoiceShrinkage in the Contact Center?
Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...
[eBook] Mastering #CX in the Contact Center: 7 Tips to Follow
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host...
How to Provide Acceptable Hold Times During Peak Season
Let’s get straight to the point - If you want a successful contact center, excellent customer...
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7 Signs Your Call Center Needs a Call-Back Solution
Although the concept of replacing hold-time with a call-back has been around for decades, changes in...
Improving the Customer Experience in Your Credit Union
Maintaining and improving the customer experience is important for most, if not all organizations. However for...
4 Hidden Causes of Poor Customer Service
The road to hell may be paved with good intentions, but so is the contact center....
How Web Self-Service Benefits Contact Centers
Did you know that 83% of online customers require some degree of customer support to complete...