Tag: call-volume

Increased demand on a typical day is challenging enough, but it can be downright overwhelming during...

Retail4 MIN READ

Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...

Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host...

Let’s get straight to the point - If you want a successful contact center, excellent customer...

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Although the concept of replacing hold-time with a call-back has been around for decades, changes in...

Maintaining and improving the customer experience is important for most, if not all organizations. However for...

The road to hell may be paved with good intentions, but so is the contact center....

Did you know that 83% of online customers require some degree of customer support to complete...