How Canada’s HVAC Experts Deliver Excellence with Call-Backs
Customer service is a serious business. We know this better than anyone else: On a daily...
Tag: customer feedback
Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....
6 Creative Approaches to Improve Your Customer Service
A recent report discussing the 2017 customer service benchmark researched 500 companies across the globe. It...
3 Ways to Stay on the Cutting Edge of Customer Service
The philosophy "Keeping up with the Joneses" relates to the need to stay up-to-date with the...
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5 Mistakes Contact Centers Make Every Day (And How to Avoid Them)
I think it’s fair to say that the busier you are, the higher the likelihood for...
10 Tips to Help You Better Service Your Customers
The 2015 Global State of Multichannel Customer Service Report found that 60% of customers have higher...
10 Tips for Avoiding Customer Complaints this Year
In 2013, CCMC and NOVA1 Contact Centers conducted a "Customer Rage Study" which found that customer...
10 Quick Tips & Stats About the Customer Experience
The customer experience is integral to the success of any business, but with competition stacking up...