10 Tips for Avoiding Customer Complaints this Year
In 2013, CCMC and NOVA1 Contact Centers conducted a "Customer Rage Study"...
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In 2013, CCMC and NOVA1 Contact Centers conducted a "Customer Rage Study"...
Customer service is a serious business. We know this better than anyone...
Customer satisfaction, otherwise known as CSat (when referring to the contact center),...
A recent report discussing the 2017 customer service benchmark researched 500 companies...
The philosophy "Keeping up with the Joneses" relates to the need to...
I think it’s fair to say that the busier you are, the...
The 2015 Global State of Multichannel Customer Service Report found that 60%...
The customer experience is integral to the success of any business, but...