10 Tips for Avoiding Customer Complaints this Year
In 2013, CCMC and NOVA1 Contact Centers conducted a "Customer Rage Study"...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How Canada’s HVAC Experts Deliver Excellence with Call-Backs
Customer service is a serious business. We know this better than anyone...
Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center),...
6 Creative Approaches to Improve Your Customer Service
A recent report discussing the 2017 customer service benchmark researched 500 companies...
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3 Ways to Stay on the Cutting Edge of Customer Service
The philosophy "Keeping up with the Joneses" relates to the need to...
5 Mistakes Contact Centers Make Every Day (And How to Avoid Them)
I think it’s fair to say that the busier you are, the...
10 Tips to Help You Better Service Your Customers
The 2015 Global State of Multichannel Customer Service Report found that 60%...
10 Quick Tips & Stats About the Customer Experience
The customer experience is integral to the success of any business, but...