[Video] 4 Takeaways from Our Google Hangout on Chatbots
Last week, Fonolo hosted yet another insightful Google Hangout discussing the hottest topic in the customer...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last week, Fonolo hosted yet another insightful Google Hangout discussing the hottest topic in the customer...
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
The burning questions for the customer service industry today are which channels of communication are currently...
Being a call center agent is far from a glorious job. Yet they're the unsung heroes...
When Facebook announced that it was opening up its Messenger platform to automated interactions, or “bots”,...
The 2015 Global State of Multichannel Customer Service Report found that 60% of customers have higher...
In an era where “the customer is always right” (at least they are when they share...
Good customer service doesn’t just happen. It comes from a number of places – namely a...
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