Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several big questions around how...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Text-based communication plays a growing role in customer service. There are several big questions around how...
Ok, let’s face it; the age of robots is now. As businesses automate their sales and...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
The best way to predict trends in customer service is to look at patterns in consumer...
What a huge year it was for bots! A term that was barely on the radar...
Like the seasons following each other, the hype cycle is part of the natural order in...
The world of customer service is ever expanding, making it a complicated and dynamic space to...
The burning questions for the customer service industry today are which channels of communication are currently...