Live Discussion on AI and Natural Language Processing Highlights
Last week, Fonolo hosted an insightful live discussion on the current state of AI and Natural...
Tag: google-hangout
Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
4 Takeaways from Our Live Discussion on The Future of BPOs [Video]
Last week, Fonolo hosted an insightful live discussion on the future of BPOs. The expert panel...
Live Discussion on Chat vs Messaging vs Texting Highlights
Last week, Fonolo hosted an insightful live discussion on the three main forms of text-based communication...
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[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
3 Takeaways from Our Discussion on Crisis Management for Customer Service
Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a...
How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a surge in call volume....
3 Takeaways from Our Google Hangout on Conversational Commerce
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce...