![4 Takeaways from Our Live Discussion on AI and Natural Language Processing [Video]](https://fonolo.com/wp-content/uploads/2014/05/2-382x228.jpg "4 Takeaways from Our Live Discussion on AI and Natural Language Processing [Video]")
4 Takeaways from Our Live Discussion on AI and Natural Language Processing [Video]
Last week, Fonolo hosted an insightful live discussion on the current state...
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![Behind the Curtain: Demystifying AI and NLP [Live Discussion]](https://fonolo.com/wp-content/uploads/2019/03/Demystifying-AI-and-NLP-Live-Discussion-1-257x228.jpg "Behind the Curtain: Demystifying AI and NLP [Live Discussion]")
Behind the Curtain: Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion...
![4 Takeaways from Our Live Discussion on The Future of BPOs [Video]](https://fonolo.com/wp-content/uploads/2014/05/9-382x228.jpg "4 Takeaways from Our Live Discussion on The Future of BPOs [Video]")
4 Takeaways from Our Live Discussion on The Future of BPOs [Video]
Last week, Fonolo hosted an insightful live discussion on the future of...
![4 Takeaways from Our Live Discussion on Chat vs Messaging vs Texting [Video]](https://fonolo.com/wp-content/uploads/2018/10/Messaging-vs-Chat-vs-Texting-Battle-for-the-future-of-Customer-Service-e1543607536837-342x228.jpg "4 Takeaways from Our Live Discussion on Chat vs Messaging vs Texting [Video]")
4 Takeaways from Our Live Discussion on Chat vs Messaging vs Texting [Video]
Last week, Fonolo hosted an insightful live discussion on the three main...
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![[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service](https://fonolo.com/wp-content/uploads/2014/05/20-382x228.jpg "[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service")
[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service
Consumers love to communicate with each other over text channels and, according to recent studies,...
![3 Takeaways from Our Live Discussion on Crisis Management for Customer Service [Video]](/wp-content/uploads/2020/03/featured_image_5.jpg "3 Takeaways from Our Live Discussion on Crisis Management for Customer Service [Video]")
3 Takeaways from Our Live Discussion on Crisis Management for Customer Service [Video]
Last week, Fonolo hosted an insightful live discussion on how to handle...
![How to Deliver Great Customer Service in a Crisis [Live Discussion]](https://fonolo.com/wp-content/uploads/2017/11/How-to-Deliver-Great-Customer-Service-in-a-Crisis-1-350x228.jpg "How to Deliver Great Customer Service in a Crisis [Live Discussion]")
How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a...
3 Takeaways from Our Google Hangout on Conversational Commerce [Video]
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...