[Video] What You Can Expect from “Chatbots”
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
Tag: google-hangout
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Chatbots: New Reality or Just Hype? [Google Hangout]
When Facebook announced that it was opening up its Messenger platform to automated interactions, or “bots”,...
Contemplating Outsourcing Your Call Center?
Customer service is a costly undertaking and getting more expensive, which is why most businesses will...
What Are the True Challenges of Outsourcing Your Call Center?
As a call center director you’ve certainly asked the question, “Should we build a call center...
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[Video] 4 Takeaways from Our Google Hangout: Web Call-Backs
Last week, Fonolo hosted yet another insightful Google Hangout, discussing Web Call-Backs (formerly Visual IVR). This...
Online Chat About Web Call-Backs with 8×8, Aspect & More – Today @ 2PM ET!
Although the IVR holds an important role in the contact center, the experience in itself is...
Panel Discussion: Does Your Contact Center Need Web Call-Backs?
Sending callers on a wild goose chase by navigating a complicated phone menu is no way...
[Video] 3 Takeaways from Our Last Google Hangout About Multi-Channel Customer Service
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....