[Video] What You Can Expect from “Chatbots”
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
When Facebook announced that it was opening up its Messenger platform to automated interactions, or “bots”,...
Customer service is a costly undertaking and getting more expensive, which is why most businesses will...
As a call center director you’ve certainly asked the question, “Should we build a call center...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing Web Call-Backs (formerly Visual IVR). This...
Although the IVR holds an important role in the contact center, the experience in itself is...
Sending callers on a wild goose chase by navigating a complicated phone menu is no way...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....