[Video] What You Can Expect from “Chatbots”
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
Tag: google-hangout
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Chatbots: New Reality or Just Hype? [Google Hangout]
When Facebook announced that it was opening up its Messenger platform to automated interactions, or “bots”,...
Contemplating Outsourcing Your Call Center?
Customer service is a costly undertaking and getting more expensive, which is why most businesses will...
What Are the True Challenges of Outsourcing Your Call Center?
As a call center director you’ve certainly asked the question, “Should we build a call center...
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[Video] 3 Takeaways from Our Last Google Hangout About Multi-Channel Customer Service
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....
Live Discussion: Top 3 Questions About Multi-Channel Customer Service
As a professional in the customer service, customer experience or call center space you can no...
4 Takeaways from Our Last Google Hangout with Call Center Leaders
Last week, Fonolo hosted yet another Google Hangout to discuss the state of customer service from...
Google Hangout: Tales from the Frontlines – Customer Service Executives
Have you ever sat at your desk and wondered how others deal with business issues similar...