Who Are You #OnHoldWith? Top 10 Twitter Complaints to Start the Year
72% of customers who make a complaint on Twitter expect the company to respond within one...
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72% of customers who make a complaint on Twitter expect the company to respond within one...
Let’s get straight to the point - If you want a successful contact center, excellent customer...
Who doesn't love being on hold? The hours wasted, the subtle reinforcement that perhaps your call...
It's been said that you never get a second chance to make a first impression, something...
If there's one thing most of us hate, it's waiting on hold. After all, who would...
Yes, it's true: Santa's watching your call center. He knows which ones have been naughty, and...
Anyone that travels knows how frustrating it can be to reach someone at an airline call...
Businesses lose customers every day by putting them on hold. They hang up. They go elsewhere....
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