Manager’s Guide to Abandonment Rates in the Contact Center
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available...
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
In the world of contact center metrics, service level has always held a special place. This...
As the contact center continues to evolve, it’s important to take a step back and evaluate...
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
More and more call centers are offering a call-back option as an alternative to putting customers...