Why Long Hold Times Drastically Affect Your Brand Reputation
Did you know that the average person waits almost 43 days in their entire lifetime on...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Did you know that the average person waits almost 43 days in their entire lifetime on...
I had high expectations for this year's Call Center Week Conference and I'm happy to say...
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
The customer is the center of any business. We refer to their desires and needs when...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...