Are You Losing Customers to Long Hold Times?
Before you answer that - consider how much time consumers actually spend on hold. According to...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Before you answer that - consider how much time consumers actually spend on hold. According to...
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...
Did you know that the average person waits almost 43 days in their entire lifetime on...
I had high expectations for this year's Call Center Week Conference and I'm happy to say...
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
The customer is the center of any business. We refer to their desires and needs when...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
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