Are You Losing Customers to Long Hold Times?
Before you answer that - consider how much time consumers actually spend on hold. According to...
Tag: hold-times
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The Must-Attend Call Center Event this Fall!
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...
Why Long Hold Times Drastically Affect Your Brand Reputation
Did you know that the average person waits almost 43 days in their entire lifetime on...
Call Center Week Wrap-Up
I had high expectations for this year's Call Center Week Conference and I'm happy to say...
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How Call-Backs Improve the Call Center Experience
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
Webinar: How to Boost Customer Satisfaction in Your Contact Center
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
The 7 Worst Customer Services Mistakes and How to Fix Them
The customer is the center of any business. We refer to their desires and needs when...
Do Retailers Really Understand What Customers Want?
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...