Top 6 Takeaways from our Latest Google Hangout on Social Media
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
The traditional call center is used as a central hub for consumers to call agents regarding...
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
In October 2012, 1st United Services Credit Union started using Fonolo. By adding Fonolo to its website, 1st USCU empowered their...
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
Calling tech support - or any call center, is never fun. As a matter of fact,...