Top 6 Takeaways from our Latest Google Hangout on Social Media
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
Tag: hold-times
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How Social Media is Affecting Brand Perception in the Contact Center
The traditional call center is used as a central hub for consumers to call agents regarding...
First Call Resolution: Your Number One Metric
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
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6 Smartphone App Statistics for your Call Center to Consider
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
1st United Services Credit Union Improves the Customer Experience
In October 2012, 1st United Services Credit Union started using Fonolo. By adding Fonolo to its website, 1st USCU empowered their...
Webinar: Connecting your Call Center to the Smartphone Revolution
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As a matter of fact,...