3 Must-Read Posts About Virtual Queuing
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
The traditional call center is used as a central hub for consumers to call agents regarding...
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
In October 2012, 1st United Services Credit Union started using Fonolo. By adding Fonolo to its website, 1st USCU empowered their...
Select the type of demo you'd like.