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Most Recent in : smartphone

It’s been a year since Apple announced “Business Chat”. The company staked...

Few people would argue that technology is rapidly changing our culture, but...

In a few years, the term "multi-channel" will be a relic. Why?...

You may have already recognized the increasing need for customer service to...

Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping...

Like Fonolo, Andrew Maher is on a mission to improve customer service....

Mobile apps have become must-have components for companies in the financial space....

Web 2.0 may have given consumers more control, but Forester states that...