Apple Business Chat: Strengths and Weaknesses
It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
Tag: smartphone
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A Guide to 24/7 Customer Service
Few people would argue that technology is rapidly changing our culture, but it is the rate...
For Contact Centers, Multi-Channel is the New Normal
In a few years, the term "multi-channel" will be a relic. Why? Because there will be...
Why Customer Service Needs To Go Mobile
You may have already recognized the increasing need for customer service to go mobile – and...
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[VIDEO] Is your Call Center Ready to Improve the Customer Experience?
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
6 Smartphone App Statistics for your Call Center to Consider
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
How Have Smartphones Impacted Call Centers?
As of March 2012, the majority of mobile phones in the US were smartphones. One result of...