Apple Business Chat: Strengths and Weaknesses
It’s been a year since Apple announced “Business Chat”. The company staked...
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A Guide to 24/7 Customer Service
Few people would argue that technology is rapidly changing our culture, but...
For Contact Centers, Multi-Channel is the New Normal
In a few years, the term "multi-channel" will be a relic. Why?...
Why Customer Service Needs To Go Mobile
You may have already recognized the increasing need for customer service to...
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[VIDEO] Is your Call Center Ready to Improve the Customer Experience?
Like Fonolo, Andrew Maher is on a mission to improve customer service....
Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space....
6 Smartphone App Statistics for your Call Center to Consider
Web 2.0 may have given consumers more control, but Forester states that...
How Have Smartphones Impacted Call Centers?
As of March 2012, the majority of mobile phones in the US...