Apple Business Chat: Strengths and Weaknesses
It’s been a year since Apple announced “Business Chat”. The company staked...
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It’s been a year since Apple announced “Business Chat”. The company staked...
Few people would argue that technology is rapidly changing our culture, but...
In a few years, the term "multi-channel" will be a relic. Why?...
You may have already recognized the increasing need for customer service to...
Like Fonolo, Andrew Maher is on a mission to improve customer service....
Mobile apps have become must-have components for companies in the financial space....
Web 2.0 may have given consumers more control, but Forester states that...
As of March 2012, the majority of mobile phones in the US...