Top 5 Customer Service Infographics for 2014
Want some compelling reasons to invest more in your customer service efforts? How about some great...
Tag: twitter
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Is Customer Experience Worse in the Age of Twitter?
The impact of social media on customer service has been addressed on this blog many, many times. To...
Twitter Bots – The Inevitable End-Point for Social Customer Service
Ever since companies started using Twitter for customer service, I’ve had an uneasy feeling about it....
Top 6 Takeaways from our Latest Google Hangout on Social Media
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
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Whitepaper: 5 Major Ways Social Media has Changed Contact Centers
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As a matter of fact,...
Tired of waiting on hold? Be direct and tell companies how you feel
Who hasn’t been held hostage in the ‘on hold with’ black hole? We’ve all been stuck...
Top 20 Tweeters to Follow in Customer Service 2012
I'd like to believe most companies understand the importance of social media and its impact on...