Top 5 Customer Service Infographics for 2014
Want some compelling reasons to invest more in your customer service efforts? How about some great...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Want some compelling reasons to invest more in your customer service efforts? How about some great...
The impact of social media on customer service has been addressed on this blog many, many times. To...
Ever since companies started using Twitter for customer service, I’ve had an uneasy feeling about it....
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Calling tech support - or any call center, is never fun. As a matter of fact,...
Who hasn’t been held hostage in the ‘on hold with’ black hole? We’ve all been stuck...
I'd like to believe most companies understand the importance of social media and its impact on...