3 Reasons Why Social Service Matters
Businesses have traditionally viewed social media as an extension to their marketing initiatives. Tools like Twitter,...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Businesses have traditionally viewed social media as an extension to their marketing initiatives. Tools like Twitter,...
87% of Americans don't use Twitter at all, according to a recent Pew study. As you...
The telephone is the most popular method for customer support. According to Forrester Research, 69% of...
Social customer service is a great new opportunity to drive satisfaction, loyalty, and differentiation. Most organizations...
The kids these days are demanding We all know that poor customer experience will send your...
A recent study found that: ... at least once a week, 33% of active Twitter users...
As the multi-channel call center gets more and more common, implementations of click-to-chat get more common....
Hold times have always been a closely guarded secret of the industry. Companies still don’t publish...