Yes, you can add cloud-based call-backs to your contact center without security risk.
As cloud-based services overtake more and more of enterprise IT, data security remains a concern that...
Tag: virtual-hold
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How a “Virtual Hold” Solution can Save the Customer
If you're not familiar with virtual queuing, it's the smart way to interact with your customers....
Virtual Queuing, Virtual Hold, Call-Backs – what does it all mean?
When it comes to reducing hold-time in the call-center, there are a number of terms that...
Comparing Call-Backs: Fonolo, Avaya, Cisco, and Virtual Hold
Are you still putting your callers on hold? Here's some bad news: They hate it. They'll...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
The Mobile Future of Call Centers and Customer Service
The call center industry has been stuck in a rut for decades, making – at best...
Virtual Hold Rebrands its Call-Back Solutions
My post last week demystifying Call-Backs vs Click-to-Call vs Virtual Queuing got quite a bit of...