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Historically, great customer service depended on one thing: people. Call center agents...

One industry report that we always anticipate at this time of year...

Most companies realize they need a strategy to avoid leaving callers on...

It’s amazing to observe the rapid changes in the customer service space...

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This blog series explores terminology related to customer service that is either...

Bloggers conversing about the call center space will often write about how...

Is your contact center still forcing callers to wait on hold? If...

To win customers for your business, you have to differentiate from your...