Tag: virtual-queuing

Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...

Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...

This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...

A short but complete guide to how virtual queuing technology works. From the call-back and virtual...

Get the latest customer service blogs in your inbox once a week.

Historically, great customer service depended on one thing: people. Call center agents acted as the main...

One industry report that we always anticipate at this time of year is the annual “Contact...

Most companies realize they need a strategy to avoid leaving callers on hold. In fact, we...

It’s amazing to observe the rapid changes in the customer service space – the introduction of...