Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Virtual queuing and automated call-backs may seem like new technology, but companies...

This blog will give you a brief overview of all the virtual...

A short but complete guide to how virtual queuing technology works. From...

Historically, great customer service depended on one thing: people. Call center agents...

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One industry report that we always anticipate at this time of year...

Most companies realize they need a strategy to avoid leaving callers on...

It’s amazing to observe the rapid changes in the customer service space...

This blog series explores terminology related to customer service that is either...