Google Hangout: Tales from the Frontlines – Customer Service Executives
Have you ever sat at your desk and wondered how others deal with business issues similar...
Have you ever sat at your desk and wondered how others deal with business issues similar...
These days, contact centers have more than enough to contend with. Corporate expectations are high, and...
In the never-ending quest to deliver service excellence, the concept of "Journey Mapping" has become a...
In a few weeks, Enterprise Connect, the largest event covering enterprise communication and collaboration, will open in...
What are some of the highest trending topics in the call center world? Most involve customer...
We frequently talk about Customer Experience – what it is, why it matters, and how it...
The impact of social media on customer service has been addressed on this blog many, many times. To...
A few weeks ago I wrote about the growing popularity of the term “customer engagement” as...
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