What’s Your “Trick” for “Treating” Customers?
As we gear up for the frighteningly fun Halloween season, the team at Fonolo got thinking,...
As we gear up for the frighteningly fun Halloween season, the team at Fonolo got thinking,...
Last week we published a list of top analysts covering the contact center space. Those folks...
Sounds good, doesn't it– a single, focused strategy that produces a dramatic increase in customer experience...
Improving and enhancing the customer experience is an ongoing goal for most service organizations. In a...
Customer Relationship Management (CRM) solutions continue to grow in popularity, having benefited from a wave of...
The contact center industry has been using the term "multi-channel" for over a decade to describe...
Customer experience is an area of any business that needs constant nurturing and care. With a...
Before you answer that - consider how much time consumers actually spend on hold. According to...
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