If you’ve ever tweeted about waiting on hold with a call center your frustrations have likely been cataloged on onholdwith.com. The site scans Twitter for complaints about being on hold with customer service and categorizes them in real-time by company and industry name. Fonolo launched onholdwith.com as a public service so that people could vent about being on hold while organizations can see how much goodwill they were losing from customers.
For many, simply knowing that they are not alone provides comfort during an otherwise anxiety ridden experience. The larger purpose of the site is to bring greater awareness to the problem of long hold times and help companies benefit from Fonolo’s call-back solutions. If you head on over to the site, you’ll see that we’ve done a complete overhaul in hopes of giving customers and companies a better chance to share their stories and correct this problem. Continue reading