25+ Top Customer Service Conferences to Attend in 2020
Wondering what customer service or contact center conference to attend in 2020? We’ve got you covered....
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Wondering what customer service or contact center conference to attend in 2020? We’ve got you covered....
Ever since the retail industry has gotten a digital facelift, only a handful of brands have...
Advances in communication technology are forcing rapid change in the contact center. To accommodate consumers' growing...
There’s an interesting and high-stakes battle taking place right now in the world of customer service:...
A thoughtful human being on the other end of the line when you call for help....
HOLD IT: If you've ever sent a tweet complaining about being on hold, then chances are...
Good customer service can be hard to find. Conversely, bad customer service is easy to spot...
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
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