Brand Spotlight: How Glossier Uses Customer Service to Perpetuate its Business
If there is one modern-day company that is re-inventing the ropes of customer experience, it’s Glossier....
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More If there is one modern-day company that is re-inventing the ropes of customer experience, it’s Glossier....
It’s hard to get clear, objective data about the overall state of self-service technology. Case studies...
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
It’s the most wonderful time of the year! For most retail companies, the fourth quarter of...
Great customer service starts with making great hires. But that’s not where it ends. Providing excellent...
If you were to check your company’s social media mentions right now, there is a very...
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
Back in 2017, The Economist boldly declared that "The world's most valuable resource is no longer oil, but...
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