Having a Crisis Contingency Plan for Your Call Center
Let’s face it: There are bound to be unpredictable, negative circumstances that any organization will bravely...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Let’s face it: There are bound to be unpredictable, negative circumstances that any organization will bravely...
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first place your customers go...
People are busy, often going from meeting to meeting at work, chasing after their kids, running...
Where does your brand sit on the green-o-meter? It's worth asking yourself this, as more and...
With Black Friday and Cyber Monday nearly upon us, the vast majority of retail call centers...
People often hear the word ‘bots’ and immediately think about some dystopian science fiction flick they’ve...
What do you do when you unveil a new smartphone or app that’s not quite ready...
Credit unions’ commitment to serving their members is reflected in their healthy growth: these financial institutions...
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