Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
Like most companies competing in the modern marketplace, the financial industry is subject to spikes in...
From SMS to live chats, messaging is becoming an important part of different companies’ sales and...
Your airline has updated your flight details, shortening an already tight connection time. After being on...
For me, the soul of pre-21st Century customer service can be captured in three poignant words:...
When you work in a call center, an unexpected call volume spike can quickly become problematic....
You've probably already noticed: There is a major shift towards messaging in the customer service game....
People like shiny new things. The same cannot always be said about pesky new software updates...
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