On the Horizon: Customer Service Trends in 2019 [Report]
We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
Avaya made good use of its annual Avaya ENGAGE® conference to show off its new branding...
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You...
Companies have been outsourcing their call centers for decades to lower costs, increase productivity, and enable...
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...
“We are in the Era of the Customer,” says Shep Hyken. We are indeed. It’s a...
Live Unboring. It's an IKEA slogan. It's also IKEA's raison d'être. At a healthy 75 years'...
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut...
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