Is this the End of the On-Premise Call Center?
The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner...
In a perfect world, your contact center would never put callers on hold. If hold time...
Your call center works hard year-round to make sure metrics are being met and customers are...
43817 As a customer, you have more options than ever when you want to contact a...
It’s that time of year again, the holidays are creeping in, and before you know it...
Last month we shared 4 Call Center Reports Worth Your Time. Hope you’ve read them all...
Join Fonolo, the Greater Toronto Area Contact Centre Association (GTACC), and three amazing keynote speakers for...
Serving the public comes with its own pros and cons. The cons: It can be super...
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