Where Does the BPO Industry Go From Here?
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to reduce costs...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to reduce costs...
With 30 years of experience, ICMI’s reputation for selecting speakers and bringing the most knowledgeable experts...
Any career that involves working with the public can be tiresome since making customers feel happy...
The growing pressure for businesses to cut costs and run efficiently has turned a spotlight on...
Does your company still view the contact center as a “cost” center, rather than a department...
Fonolo is exhibiting this week at the OpenTalk conference, which is being organized by TalkDesk, the...
It was February 14, 1876, when Marcellus Bailey, one of Alexander Graham Bell’s attorneys, rushed into...
It's #GetToKnowYourCustomersDay and we’re taking this opportunity to help financial leaders learn more about how to...
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