So About that Call Center / CRM Collision Thing…
Last week Network World published an article called CRM and Contact Center are on a Collision...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Last week Network World published an article called CRM and Contact Center are on a Collision...
Are you having a rocky relationship with your contact center? Maybe you’ve been a victim of...
The best way to predict trends in customer service is to look at patterns in consumer...
Celebrated on February 2nd, Groundhog Day is when we wait in anticipation to see the groundhog...
To automate or not to automate? That is the question many Business Process Outsourcers (BPOs) are...
Today’s consumers are extremely demanding and nowhere is their patience shorter than when dealing with your...
Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...
Industry watchers have been on the edge of their collective seats over the last year, wondering...
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