5 Mistakes Contact Centers Make Every Day (And How to Avoid Them)
I think it’s fair to say that the busier you are, the higher the likelihood for...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More I think it’s fair to say that the busier you are, the higher the likelihood for...
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
Being a call center agent is far from a glorious job. Yet they're the unsung heroes...
When Facebook announced that it was opening up its Messenger platform to automated interactions, or “bots”,...
The 2015 Global State of Multichannel Customer Service Report found that 60% of customers have higher...
When callers are waiting on hold they’ll typically hear a range of messages from the contact...
320 million – That’s the latest tally of monthly users who are currently active on Twitter....
In an era where “the customer is always right” (at least they are when they share...
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