8 Hurdles Call Center Managers Commonly Face [Infographic]
To run a successful operation, call center managers must overcome a number of obstacles. From caller...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More To run a successful operation, call center managers must overcome a number of obstacles. From caller...
Customers increasingly prefer chat over other communication channels, but chat suffers from an uptake problem, particularly...
Customer service is arguably the single most important aspect of any organization. With that, support departments...
Call center agents go through a lot every single day. For instance, they help resolve customer...
Over the years, we at Fonolo have enjoyed a successful partnership with Avaya. We’re member of...
Traditionally, delivering great customer service requires striking a balance between a good experience and affordability....
St. Patrick’s Day has long been considered a great excuse to pour yourself a cold one...
Few people would argue that technology is rapidly changing our culture, but it is the rate...
Select the type of demo you'd like.