Whitepaper: Are You Losing Customers to Hold Time?
Every business strives to do the best possible job acquiring and keeping customers. Doing those two...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Every business strives to do the best possible job acquiring and keeping customers. Doing those two...
Mark your calendars! ICMI's Contact Center Expo & Conference takes place May 6-9, 2014 in sunny San...
As companies embrace multi-channel service options, it's clear that chat is here to stay. Chat allows...
These days, contact centers have more than enough to contend with. Corporate expectations are high, and...
It happened again. I was calling a service provider (a shipping company). First I heard "All...
Even the best service providers experience periods of peak volume in their call center. When that...
As consumers, we want a good experience… no, scratch that. We want good "engagement" with the...
That's the cheeky tagline from our automated service that collects tweets from people who complain about...
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