Top 4 Call Center Policy Issues You Should be Tracking
This blog usually covers matters relating to call center technology or customer service. Today's post is...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
This blog usually covers matters relating to call center technology or customer service. Today's post is...
Don’t miss the latest trends report! Click here to read the 2020 call center trends report....
I'm pleased to share with you a new Customer Success Story for today's video break. The...
Thanksgiving is one of those rare occasions when call center employees get a well-deserved break (unless...
Call-backs are a much under-appreciated feature of the call center landscape. As I mentioned in last...
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
Today's video talks about connecting a call center to a company's website and mobile app through...
Often prospective customers will tell me that hold times "aren't an issue" with their call center....
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