Incredible Marketing Campaigns to Boost Customer Service
These days, customers are savvier than ever. Generic, sales-heavy marketing campaigns no longer have the same...
Tag: call-center-agents
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Create Brand Evangelists and Reap the Rewards
Most marketing decisions today are driven by data. With CRMs, social analytics, Google analytics and e-commerce...
How to Make Your Agents Feel Like They’re on Summer Vacation
Just like me, you probably remember dozens of random 1-800 phone conversations with Johns, Jacobs, or...
How to Think About AI and the Call Center (And Not Go Crazy)
The impact of AI on the call center is a red hot topic these days. Unfortunately,...
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How to Reduce Agent Churn: 5 Tips for Keeping Your Best Talent
Customer service has never been work for the weak. It takes someone with great self-control, a...
3 Simple Questions Every Customer Experience Manager Must Answer
Nowadays, customer service is more than just responding to queries; it’s a full blown strategic department...
3 Ways to Sharpen Your #CX Skills
“Ten years ago there was no web chat, smart phone apps, social media, and very little...
If Call Center Agents Told You How they Really Feel
Call center agents go through a lot every single day. For instance, they help resolve customer...