Finding the Right Service Level for Your Call Center
One of the most commonly used metrics in the modern contact center is the "service level"....
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
One of the most commonly used metrics in the modern contact center is the "service level"....
It's an exciting day at the Fonolo office! Today at 2:00 PM ET Fonolo's CEO, Shai...
Call Center Week is an event for anyone who cares about call center innovation or what...
The industry's largest event, Call Center Week, is only a few weeks away and the excitement...
For call centers these days, so much is made of "doing more with less." Luckily, so...
One of the "mega-trends" that we follow here at Fonolo is the dramatic rise in expectations...
Our calendars offer so many opportunities to recognize those that are important to us: Mother’s day...
Let's talk about myths. Not the ones you're used to hearing – "it takes seven years...
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