Call-Backs From the Agent’s Perspective
When it comes to replacing hold-time with a call-back, we often talk about the perspective of...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
When it comes to replacing hold-time with a call-back, we often talk about the perspective of...
Why do people hate call centers so much? Usually for reasons we can all relate to:...
Is social media a net plus for the contact center industry? That question is turning out...
Can your business afford to put callers on hold? If you're not sure, consider these 3...
Last week, Fonolo hosted yet another Google Hangout to discuss the state of customer service from...
When it is well thought out and executed properly, outsourcing your customer service can be a...
Mark your calendars! ICMI's Contact Center Expo & Conference takes place May 6-9, 2014 in sunny San...
Have you ever sat at your desk and wondered how others deal with business issues similar...
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