A Call-Back Solution Is a Great Insurance Policy! Find Out Why at Call Centre Week Canada
Call Centre Week Canada will be taking place on April 28th and 29th in beautiful Toronto. I am...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Call Centre Week Canada will be taking place on April 28th and 29th in beautiful Toronto. I am...
There seems to be a growing interest in using SMS to improve the customer service experience....
It happened again. I was calling a service provider (a shipping company). First I heard "All...
You may have already recognized the increasing need for customer service to go mobile – and...
Even the best service providers experience periods of peak volume in their call center. When that...
One of the challenges of your business’s growth and product popularity is keeping up with the...
In a few weeks, Enterprise Connect, the largest event covering enterprise communication and collaboration, will open in...
Last week, Fonolo hosted a Google Hangout to discuss the future of the call center. This...
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