Call Center Week Wrap-Up
I had high expectations for this year's Call Center Week Conference and I'm happy to say...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
I had high expectations for this year's Call Center Week Conference and I'm happy to say...
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
Last week, Fonolo hosted a Google Hangout to discuss multi-channel customer service. This fabulous panel of...
Email, web self-service, chat, and other online channels now account for more than 30% of all...
Maybe you run an answering service, a small customer support function, or a 2,000 seat call...
ContactBabel, a leading analyst firm for the contact center industry, just released this year's US Contact...
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
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