Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service?...
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Big question: How should text-based communication work alongside voice for customer service?...
Contact center software and CRM software have been on a slow collision...
As we transition into autumn, it's easy for us in customer service...
Customer experience is fast becoming the leading reason why customers choose your...
Last week Network World published an article called CRM and Contact Center...
Enjoy a special presentation from Fonolo CEO Shai Berger at TADSummit on...
Is the call center destined to be just a CRM feature? Or...
There has been speculation for many years about Salesforce introducing its own...