Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...
Contact center software and CRM software have been on a slow collision course for decades. It’s...
As we transition into autumn, it's easy for us in customer service to lose the steam,...
Customer experience is fast becoming the leading reason why customers choose your brand. Convenience, simplicity, and...
Last week Network World published an article called CRM and Contact Center are on a Collision...
Enjoy a special presentation from Fonolo CEO Shai Berger at TADSummit on November 16th at 7:00...
Is the call center destined to be just a CRM feature? Or is it the other...
There has been speculation for many years about Salesforce introducing its own call center. The argument...