Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...
Tag: CRM
Contact Center and CRM: A Galactic Merging
Contact center software and CRM software have been on a slow collision course for decades. It’s...
Inspiring Customer Service Advice in Less than 280 Characters
As we transition into autumn, it's easy for us in customer service to lose the steam,...
Top 10 Customer Experience Groups on LinkedIn, and Why
Customer experience is fast becoming the leading reason why customers choose your brand. Convenience, simplicity, and...
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So About that Call Center / CRM Collision Thing…
Last week Network World published an article called CRM and Contact Center are on a Collision...
Hear from Fonolo’s CEO Shai Berger at the 2016 TADSummit
Enjoy a special presentation from Fonolo CEO Shai Berger at TADSummit on November 16th at 7:00...
Is a Call Center Just a CRM Feature?
Is the call center destined to be just a CRM feature? Or is it the other...
Salesforce Has Many Fingers in the Call Center Pie
There has been speculation for many years about Salesforce introducing its own call center. The argument...