Top 20 Tweeters to Follow in Customer Service 2012
I'd like to believe most companies understand the importance of social media and its impact on...
Tag: customer-experience
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Fonolo’s 5 Best Customer Service and Call Center Posts for 2012
Fonolo not only offers the best solution for the ultimate call center but we all also...
Watch Now: You Can’t Afford to Put Callers on Hold
Last week, Fonolo hosted a free webinar, "You Can't Afford to Put Callers on Hold". We...
3 Reasons Why Social Service Matters
Businesses have traditionally viewed social media as an extension to their marketing initiatives. Tools like Twitter,...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Webinar Day! You Can’t Afford to Put Callers on Hold
It's webinar day!! This afternoon at 2pm ET, Fonolo will be hosting a free webinar on...
5 LinkedIn Groups to Follow: Call Center, Mobile, Customer Service
LinkedIn Groups is a mecca for information. There are groups and discussion threads that will appease...
1st United Services Credit Union Turned to Fonolo to Improve Customer Satisfaction
Our October 3rd news release announced some exciting news - 1st United Services Credit Union (USCU)...
How the Smartphone will Finally Rescue Consumers From the IVR
In last week’s webinar, I talked about how IVRs rarely provide a good experience for collecting...