Goodbye Customer Experience, Hello Customer Engagement
Successful companies know that a focus on customer experience is essential to prosperity in the market....
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Successful companies know that a focus on customer experience is essential to prosperity in the market....
It's no surprise that keeping call center agents engaged can be a real challenge, given the...
What does "customer experience" actually mean? Simply explained, it's the interaction between an organization and a...
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
In October 2012, 1st United Services Credit Union started using Fonolo. By adding Fonolo to its website, 1st USCU empowered their...
Calling tech support - or any call center, is never fun. As a matter of fact,...
The best way for a call center to stand out as a leader is through the...
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