3 Ways Internal Call-Backs Support Your Employees
Call-backs are a game-changer for contact centers dealing with an influx of inbound calls. But did...
Tag: employee-productivity
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Practice Positive Psychology in Customer Service
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
World Travel Holdings Deploys Fonolo to Enhance CX
Fonolo is happy to announce World Travel Holdings to our growing list of customers as we continue to...
Webinar on-demand: 3 Ways to Reboot Your Call Center
We weren't sure how receptive everyone would be with regards to a December webinar. With the...
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60% of Customers Ditch a Company With Poor Phone Customer Service
Whip your call center into shape! With 2012 coming to a close it's time to step back...
3 Ways to Boost Your Call Center with Allstream
With 2012 coming to a close it's time to step back and take a look at...
Don’t Let On-Premise Infrastructure Hold Your Call Center Hostage
What do contact center and customer service executives consider when trying to improve the overall performance...
Webinar: 3 Ways to Reboot Your Call Center
This webinar will outline 3 easy steps on how to reboot your contact center, employees, and callers....