How Your Mobile App Can Eliminate Customer Service Disasters
In case you’ve been living on an island in Tahiti, with no communication to the outside...
Tag: mobile-apps
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
See Fonolo at ICMI’s Contact Center Expo & Conference
With 30 years of experience, ICMI’s reputation for selecting speakers and bringing the most knowledgeable experts...
App Fatigue is What’s Really Driving Chatbot Fever
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
Telecom Tools: 4 Tips to Help Self-Service Options
Telecom companies conduct themselves differently from most other companies. The perception is that since they provide...
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How Smartphones Can Lead to Better Retail Sales
As we recover from Black Friday and gear up for the holidays, retailers are left thinking...
Adding Call-Backs to your Website or Mobile App
Last week's webinar drew record crowds, and for good reason: it was focused on a very...
Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
6 Smartphone App Statistics for your Call Center to Consider
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...