How Your Mobile App Can Eliminate Customer Service Disasters
In case you’ve been living on an island in Tahiti, with no...
Your best source of customer service news, views, resources, and best practices
In case you’ve been living on an island in Tahiti, with no...
With 30 years of experience, ICMI’s reputation for selecting speakers and bringing...
What’s driving the enormous interest in chat bots right now? A year...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing visual IVR....
Telecom companies conduct themselves differently from most other companies. The perception is...
As we recover from Black Friday and gear up for the holidays,...
Last week's webinar drew record crowds, and for good reason: it was...
Mobile apps have become must-have components for companies in the financial space....