How Your Mobile App Can Eliminate Customer Service Disasters
In case you’ve been living on an island in Tahiti, with no communication to the outside...
Tag: mobile-apps
See Fonolo at ICMI’s Contact Center Expo & Conference
With 30 years of experience, ICMI’s reputation for selecting speakers and bringing the most knowledgeable experts...
App Fatigue is What’s Really Driving Chatbot Fever
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
[Video] 4 Takeaways from Our Google Hangout: Visual IVR
Last week, Fonolo hosted yet another insightful Google Hangout, discussing visual IVR. This fabulous panel of...
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Telecom Tools: 4 Tips to Help Self-Service Options
Telecom companies conduct themselves differently from most other companies. The perception is that since they provide...
How Smartphones Can Lead to Better Retail Sales
As we recover from Black Friday and gear up for the holidays, retailers are left thinking...
Adding Call-Backs to your Website or Mobile App
Last week's webinar drew record crowds, and for good reason: it was focused on a very...
Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...