Twilio Wows the Crowd with Flex Debut
Twilio unveiled Flex, its new call center product yesterday and it definitely lived up to the...
Tag: twilio
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Twilio/Amazon Stack is Changing the Call Center
The number of cloud-based call centers is growing quickly and they are increasingly built on top...
Public Company Earnings Show Cloud Call Center Strength
Something new this week! As a result of recent acquisitions and other maneuvers, we now have...
Twilio Shakes Up the Cloud Call Center World with Flex
Rumors broke on Friday that Twilio will be launching its own call center product called “Flex”...
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Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
The Hidden Power Structure of Cloud Call Center Vendors
The cloud has radically transformed the call center industry. This shift, now chugging along into its...
4 Call Center Reports Worth Your Time
One of our goals with the Fonolo blog is to help you stay current on the...
Avaya Chugging Through Chapter 11, But the World’s Not Waiting
We’re now 6 months into the largest bankruptcy event in the history of the call center...