Customer Service Blog

Your best source of customer service news, views, resources, and best practices

There's a golden opportunity for credit unions in the next five years,...

Call center executives are constantly under pressure to find cost-savings. Yet, according...

For most call centers, service level is a very important KPI. It...

Look around your call center; Do your agents seem tired, frustrated or...

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Call centers have a bad reputation for being difficult places to work,...

Traditionally, delivering great customer service requires striking a balance between a...

89% of customers have stopped doing business with a company after a poor...

According to Deloitte, 62% of organizations view the customer experience provided through...