Tag: webinar

There's a golden opportunity for credit unions in the next five years, but only if they...

Call center executives are constantly under pressure to find cost-savings. Yet, according to the Harvard Business...

For most call centers, service level is a very important KPI. It measures two parameters: 1)...

Look around your call center; Do your agents seem tired, frustrated or fed up at work?...

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Call centers have a bad reputation for being difficult places to work, specifically for front-line agents....

Traditionally, delivering great customer service requires striking a balance between a good experience and affordability....

89% of customers have stopped doing business with a company after a poor customer experience. While this...

According to Deloitte, 62% of organizations view the customer experience provided through the contact center as...