How Call-Backs Reduce the Cost of Using a Third-Party Call Center
At Fonolo, we're always talking about how call-backs are a win/win: they result in both an...
At Fonolo, we're always talking about how call-backs are a win/win: they result in both an...
If you're involved with call centers in any way, you're no doubt aware of the Telephone...
I've always believed (perhaps naively), that anything that improves the experience for call center agents also...
Here at Fonolo, customer service is a passion. We're always reading, writing and discussing ways to...
Understatement of the day: Working in a call center is a thankless job! Managers, who are...
One of the stats we often lead with is from Forrester, who notes that "75% of...
There are few work environments as stressful as the call center. Among the daily requirements for...
Gone are the days when social media was a 'nice to have'. Any company who hasn’t...
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