Maintaining a Smart Call Center With Smartphones (3/3)
Call centers need to be mindful of trends related to customer behavior. What's trending right now...
Call centers need to be mindful of trends related to customer behavior. What's trending right now...
We are excited to have just released a case study of a major Australian mobile carrier....
Q: What if our IVR is already asking questions before connecting to an agent? Ian P....
Excitement. Anticipation. Sugar Rush. These are just a few thoughts that come to mind while I...
Cloud-based call centers are starting to have a big impact on the industry. A lot of...
Q: If we deploy Fonolo, how much training will our call center agents need? Mike B....
Very exciting news today at Fonolo. As we continue to be recognized as industry trailblazers, we...
The call center industry continues to evolve as it responds to changes in the global business...
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