[Video] One Contact – One Channel and Why it Matters
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
Something serious has come to our attention: Some organizations still don’t know the difference between customer...
Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...
Today, the customer experience is arguably the number one determinant of an organization’s success. Aberdeen reports...
Last week, Fonolo released an eBook called “Mastering CX in the Contact Center: 7 Tips to...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the hottest topic in the customer...
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host...
It seems like a simple question, but it comes with a complicated answer. Most organizations would...
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