[Video] What You Can Expect from “Chatbots”
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
The burning questions for the customer service industry today are which channels of communication are currently...
I think it’s fair to say that the busier you are, the higher the likelihood for...
Being a call center agent is far from a glorious job. Yet they're the unsung heroes...
When Facebook announced that it was opening up its Messenger platform to automated interactions, or “bots”,...
In an era where “the customer is always right” (at least they are when they share...
Interested in hearing this success story? Block your calendar for Thursday, April 21st at 2:00 PM...
In the name of fostering good customer service, Fonolo recently launched its First Annual Customer Experience...
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